FAQs

Product Information

Shower Doors

Measure the opening at the top, middle, and bottom. Use the smallest measurement to select the correct size.

Many models allow limited width adjustment. Please check the adjustment range listed on the product page.

Our shower doors are made with safety tempered glass designed for strength and everyday bathroom use.

Glass thickness varies by model. Please refer to the specifications on the product page.

Selected models feature an easy-clean glass coating that helps reduce water spots and soap buildup.

Tempered glass is stronger than standard glass, but it is not unbreakable. Avoid hard impacts and improper installation.

Options may include clear, frosted, fluted, or tinted glass, depending on the model.

Common finishes include chrome, matte black, brushed nickel, and brushed gold.

Our hardware is designed for bathroom environments. Regular cleaning and drying will help maintain the finish.

Many models can be installed for left- or right-hand opening. Please check the product specifications before ordering.

We offer solutions for alcove, corner, walk-in, and bathtub shower spaces.

Yes, if the tray is level, stable, and wide enough to support the bottom profile or hardware.

Yes. Sliding, bi-fold, and pivot models are practical options for compact spaces.

Bathtubs

Check the available floor space, doorway width, plumbing position, and product dimensions before ordering.

Most models are made from durable acrylic or other bathroom-grade materials. See each product page for details.

Yes. The smooth, non-porous surface is designed for simple daily cleaning.

Available styles may include freestanding, alcove, back-to-wall, corner, and soaking bathtubs.

It can be placed in different locations, provided the floor can support it and the plumbing is properly positioned.

Selected compact models are designed for smaller spaces. Always confirm the external dimensions before purchase.

This depends on the model. Please check the "What's Included" section on the product page.

Slight color differences may occur due to lighting, screen settings, and production batches.

Product Installation

Installation

Installation is not included unless clearly stated. We recommend hiring a licensed professional.

Experienced DIY users may install selected products, but professional installation is recommended for safety and correct fitting.

Yes. Installation instructions are included with the product or available from our support team.

Confirm the dimensions, wall condition, floor level, plumbing position, and package contents before starting.

Yes. The installation surface should be level, stable, and fully finished for proper alignment and sealing.

Some models allow minor adjustment, but heavily uneven walls may require correction before installation.

Most models require drilling into the wall or threshold. Follow the installation manual for the correct fixing points.

Yes, but the correct drill bit and careful handling are required to prevent tile damage.

Most full-size shower doors require secure drilling. Drilling-free installation is only available for selected designs.

Install the shower door after the walls, floor, and tiles are completely finished.

Most installations require bathroom-grade waterproof silicone. It is usually not included unless stated otherwise.

Follow the sealant manufacturer's instructions. Most products require at least 24 hours to cure.

Standard mounting hardware is included unless otherwise stated on the product page.

No. Common tools such as a drill, level, screwdriver, tape measure, and sealant gun are usually required.

Yes, the standard handles, hinges, or rollers required for the selected model are normally included.

A shower tray is only included when specified. Most shower doors and trays are sold separately.

Included accessories vary by model. Please review the product details before ordering.

The floor must support the total weight of the bathtub, water, and user. Consult a professional if you are unsure.

Inspect the product first and complete a water test before final installation.

Yes. Check the drainage, water connections, and product condition before completing the installation.

Reversible models can be installed on either side. Non-reversible models must follow the listed opening direction.

Wall structures vary. Your installer may need to use appropriate fixings for tile, concrete, wood, or drywall.

Warranty & After-Sales

Warranty & After-Sales

Yes. Registered products may receive a 10-year limited warranty for shower doors, a 5-year limited warranty for bathtubs, a 3-year limited warranty for bathroom vanities, and a 1-year limited warranty for accessories, hardware, seals, and non-structural parts. Registration must be completed within 30 days of delivery or purchase. Products that are not registered receive the standard 1-year limited warranty. See the warranty policy for eligibility and exclusions.

The limited warranty covers confirmed defects in materials and workmanship during the applicable warranty period when the product is used normally in a residential setting. DLESSA may provide replacement parts, replace the product, or offer a comparable substitute when a claim is approved.

Exclusions include improper installation or maintenance, misuse, accidents, impact or glass breakage, normal wear, cosmetic damage, unauthorized modifications, hard-water or chemical damage, commercial use, and labor or reinstallation costs. Review the full warranty exclusions before filing a claim.

Yes. The warranty excludes improper installation, assembly, adjustment, anchoring, leveling, moving, handling, and maintenance. Follow the model installation instructions and keep proof of purchase and installation records.

Contact DLESSA Customer Service with your order number or proof of purchase, product model or SKU, purchase or delivery date, a description of the issue, clear photos or videos, and your contact and delivery details. DLESSA may request additional documents or inspection before approval.

Note the damage with the carrier, take clear photos, and contact us before opening or installing the product.

Do not install or discard the item. Send us photos of the product, packaging, and shipping label as soon as possible.

Yes. Check the glass, bathtub surface, hardware, and accessories immediately after delivery.

Contact us promptly. Damage caused during or after installation may not qualify for replacement.

Eligible unused and uninstalled products may be returned within the stated return period.

Installed, used, altered, or damaged products are generally not eligible for return.

Exchanges may be available for eligible unused products. Contact us before arranging a return.

Return shipping depends on the applicable return policy and the reason for return. Unless otherwise agreed in writing, customers are responsible for shipping costs associated with returning defective parts or products for a warranty claim. Contact DLESSA before sending anything back.

Yes. Keep all original packaging until you have inspected the product and confirmed it is suitable.

Original shipping fees are generally non-refundable unless the product is defective, damaged, or incorrectly supplied.

Send us your order number, product model, and photos of the received contents. We will verify and arrange assistance.

Yes. Replacement parts are available for many models and may be supplied after the issue is confirmed.

Spare parts may be purchased separately, subject to stock availability.

Please provide the order number, model number, part name, and clear photos of the required part.

Delivery time depends on part availability and destination. Our team will provide an estimated timeframe after confirmation.

Do not install it. Contact us with photos of the product, carton label, and your order number.

Contact us by email or through our online form. Please include your order number for faster assistance.