Refund policy

For regular in-stock, non-custom items such as standard bathroom vanities, standard shower doors, and similar products, return requests may be submitted within 30 days of delivery. Requests submitted after this period will generally not be accepted.

1. Return Window

For regular in-stock, non-custom items such as standard bathroom vanities, standard shower doors, and similar products, return requests may be submitted within 30 days of delivery.

Requests submitted after this period will generally not be accepted.

2. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • The item is unused, uninstalled, and unmodified

  • The item remains in its original condition

  • The item shows no scratches, damage, stains, silicone, adhesive, or installation marks

  • All original parts, accessories, manuals, warranty cards, labels, and packaging are complete and intact

  • The item has not been cut, drilled, painted, refinished, customized, or otherwise altered

  • The return request has been approved and a valid Return Authorization (RA/RMA) has been issued by us

If the returned item does not meet the above conditions, we reserve the right to reject the return or issue only a partial refund where applicable.

3. Non-Returnable Items

The following items and situations are not eligible for return or refund for convenience reasons:

  1. Items that have been installed, used, or show signs of installation

  2. Items damaged due to customer handling, including but not limited to scratches, cracks, stains, dents, impact damage, or deformation

  3. Custom-made, made-to-order, special-size, color-customized, modified, cut or drilled products

  4. Products specially processed at the customer's request, including but not limited to:

    • Non-standard dimensions

    • Custom colors or finishes

    • Custom painted items or special color matching

    • Modified brass finishes or special hardware treatments

    • Customized glass thickness or structural modifications

  5. Items missing original packaging, parts, accessories, documentation, labels, or otherwise not in resalable condition

  6. Consumable parts, wear items, or certain replacement components where applicable

  7. Products purchased through third-party dealers, offline stores, or unauthorized sales channels

  8. Return requests submitted outside the stated return window

4. Order Cancellation

4.1 Standard In-Stock Orders

Standard in-stock orders may usually be canceled free of charge before shipment.

Once an order has entered the shipping process, been released from the warehouse, or been handed over to the carrier, it generally cannot be intercepted or canceled.

4.2 Custom or Special Orders

Custom, made-to-order, special-size, or personalized orders may only be canceled within 24 hours of purchase.

After that period, if the order has entered production, material preparation, painting, assembly, or shipping preparation, it is generally non-cancelable, non-refundable, and non-returnable.

4.3 Cancellation Due to Our Error

If we are unable to fulfill your order due to inventory shortage, logistics restrictions, or other reasons attributable to us, we will issue a full refund.

Except as otherwise required by law, no additional compensation shall be provided.

5. How to Start a Return

To request a return, please contact our customer service team within the applicable return period and provide:

  • Order number

  • Purchase channel

  • Description of the issue

  • Photos of the item

  • Photos of the outer packaging

  • Shipping label photos, if applicable

Once your request is reviewed and approved, we will provide a Return Authorization number (RA/RMA) and the designated return address.

Important

  • Do not return any item without prior authorization

  • Do not send your return to the sender’s address shown on the package

  • Unauthorized returns may be refused, and any resulting costs will be the responsibility of the sender

6. Return Shipping and Costs

6.1 Return for Convenience

For approved non-defective returns:

  • Return shipping costs are the customer's responsibility

  • Any outbound shipping cost actually incurred may be deducted from the refund where applicable

  • We do not accept freight collect or unauthorized return shipments

6.2 Damaged, Defective, Incorrect, or Missing Items

If the item is defective, damaged in transit, incorrect, or missing parts, please contact us within the required timeframe and provide sufficient supporting evidence.

Once confirmed, we may offer one of the following remedies:

  • Reshipment of missing parts

  • Replacement parts

  • Exchange

  • Partial refund

  • Full refund

For verified cases caused by our error or carrier damage, the customer will generally not be responsible for additional handling costs.

7. Damaged, Incorrect, or Missing Items

If the outer package appears visibly damaged upon delivery, please take photos before signing whenever possible and note the issue with the carrier.

If you discover any of the following after opening the package:

  • Product damage

  • Incorrect item received

  • Obvious product defect

  • Missing parts or accessories

Please contact our customer service team within 48 hours of delivery and provide:

  • Photos of the outer carton

  • Photos of the shipping label

  • Overall photos of the item

  • Clear close-up photos or videos showing the issue

Claims reported after this period may limit our ability to recover costs from the carrier or warehouse and may be handled at our discretion.

For minor defects, damaged replaceable parts, missing hardware, or similar issues, we may first offer replacement parts, repair components, or another reasonable solution instead of accepting a full return.

8. Refused or Invalid Returns

Our warehouse reserves the right to refuse returns under any of the following circumstances:

  • No valid RA/RMA was issued

  • The return was sent to the wrong address

  • The item has been installed, used, or otherwise does not meet return eligibility

  • The packaging is incomplete or unsafe for handling

  • The return is sent freight collect

  • The returned item does not match the approved return request

If a return is refused, returned to sender, or incurs additional storage, transfer, or handling charges, such costs shall be borne by the customer.

9. Refunds

Once the returned item is received and inspected, we will process the refund if the return is approved.

Approved refunds are generally issued to the original payment method within 5–10 business days.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

The following charges are generally non-refundable, where applicable:

  • Original outbound shipping charges

  • Expedited shipping fees

  • Installation service fees

  • Customization, processing, painting, or special handling charges already incurred

  • Additional shipping or return-related fees caused by customer action

If the returned item does not match the approved request or does not meet the required return conditions, we reserve the right to deny the refund or issue only a partial refund.

10. Important Notice

  1. Do not send your return to the shipping address shown on the package. All returns must be authorized by our customer service team first.

  2. Return addresses may vary depending on product type, warehouse location, and service arrangement. Please use only the return address provided by our support team.

  3. If an issue can reasonably be resolved through replacement parts, repair components, or technical support, we reserve the right to offer such a remedy first.

  4. This policy applies only to purchases made directly through our official website. Orders placed through third-party marketplaces or authorized dealers should be handled through the original sales channel.

  5. We reserve the right to make the final determination on abnormal claims, abusive return behavior, excessive loss claims, or requests that fall outside this policy.