Warranty

At DLESSA, we are committed to bringing reliable, well-designed bathroom products to modern homes. This Limited Warranty applies to DLESSA shower doors, bathtubs, bathroom vanities, and related accessories purchased through our official website or authorized sales channels.

1. Limited Warranty Coverage

DLESSA offers two levels of Limited Warranty coverage for products used in normal residential applications by the original purchaser.

A. Registered Warranty Coverage

If the product is registered with DLESSA within 30 days of delivery or purchase, the following Limited Warranty periods apply:

  • Shower Doors: 10-Year Limited Warranty

  • Bathtubs: 5-Year Limited Warranty

  • Bathroom Vanities: 3-Year Limited Warranty

  • Accessories, hardware, seals, and non-structural parts: 1-Year Limited Warranty

B. Standard Warranty Coverage

If the product is not registered within 30 days of delivery or purchase, the product will be covered by a 1-Year Limited Warranty only.

The warranty period begins on the date of delivery or purchase, as verified by valid proof of purchase.

2. Who and What This Warranty Covers

This Limited Warranty applies only to:

  • The original purchaser

  • Products purchased through the DLESSA official website

  • Products purchased from authorized retailers

  • Products purchased from authorized online marketplaces

  • Products used for residential household purposes only

This warranty is non-transferable and does not apply to resale purchases, subsequent owners, or non-residential use unless otherwise stated in writing by DLESSA.

3. What DLESSA Will Cover

DLESSA warrants that its products will be free from defects in materials and workmanship under normal residential use during the applicable warranty period.

If a defect is confirmed by DLESSA, we may, at our sole discretion:

  • Provide replacement parts

  • Replace the defective product

  • Offer a comparable substitute if the original model has been discontinued or is no longer available

Replacement parts or replacement products do not restart or extend the original warranty period unless required by law.

4. What This Limited Warranty Does Not Cover

This Limited Warranty does not cover:

  • Improper installation, assembly, adjustment, anchoring, leveling, moving, handling, or maintenance

  • Failure to follow installation instructions, user manuals, care instructions, or safety requirements

  • Misuse, abuse, negligence, accidents, impact, or unauthorized modifications

  • Normal wear and tear

  • Scratches, dents, chips, finish wear, discoloration, or other cosmetic issues

  • Glass breakage, edge damage, or impact-related damage

  • Hard water stains, mineral buildup, soap scum, mold, mildew, rust, corrosion, or water-quality-related issues

  • Damage caused by abrasive, acidic, bleaching, or corrosive cleaners

  • Damage caused by improper storage before installation

  • Damage caused during remodeling, construction, renovation, or jobsite conditions

  • Weather exposure, freezing, excessive humidity, excessive heat, poor ventilation, or acts of nature

  • Commercial, industrial, hospitality, rental, builder, or other non-residential use

  • Floor models, display models, clearance products, closeout items, or products sold “as is”

  • Products purchased from unauthorized sellers

  • Labor charges, installation charges, removal costs, reinstallation costs, plumbing work, contractor fees, freight charges, transportation charges, or disposal costs

  • Incidental, indirect, special, or consequential damages to the extent permitted by law

5. Product Registration & Extended Warranty

To activate DLESSA’s extended Limited Warranty coverage, the product must be registered within 30 days of delivery or purchase.

Customers who complete registration within the required time period may receive the following warranty benefits:

  • Shower Doors: 10-Year Limited Warranty

  • Bathtubs: 5-Year Limited Warranty

  • Bathroom Vanities: 3-Year Limited Warranty

  • Accessories, hardware, seals, and non-structural parts: 1-Year Limited Warranty

If the product is not registered within 30 days, it will be eligible only for a 1-Year Limited Warranty.

To complete registration, customers may be required to provide:

  • Name

  • Contact information

  • Order number or proof of purchase

  • Product model or SKU

  • Purchase date or delivery date

DLESSA reserves the right to reject extended warranty coverage if registration is incomplete, submitted late, or cannot be matched to a valid purchase from an authorized sales channel.

6. Labor, Installation & Shipping Costs

Except where prohibited by applicable law, DLESSA is not responsible for:

  • Labor costs

  • Installation costs

  • Removal costs

  • Reinstallation costs

  • Plumbing costs

  • Contractor fees

  • Other service-related expenses associated with warranty claims

Shipping arrangements for replacement parts or replacement products will be determined by DLESSA based on the specific claim.

Unless otherwise agreed in writing, customers are responsible for any shipping costs associated with returning defective parts or products.

7. How to Request Warranty Service

To apply for warranty service, please contact DLESSA Customer Service and provide the following information:

  • Order number or proof of purchase

  • Product model or SKU number

  • Date of purchase or date of receipt

  • Detailed description of the issue

  • Photos and/or videos showing the product defect

  • Delivery address and contact information

DLESSA reserves the right to request supplementary documents, inspect the product, or require the return of defective parts during the review process before approving any warranty claim.

8. Authorized Sales Channels

DLESSA products may be sold through our official website and authorized partners, including but not limited to:

  • Home Depot

  • Amazon

  • Lowe's

  • Wayfair

Products purchased through authorized DLESSA sales channels may be eligible for warranty service under this policy.

Products purchased from unauthorized sellers, unauthorized storefronts, or non-approved third-party resellers are not covered.

9. Purchases Through Third-Party Retailers or Marketplaces

If your product was purchased through a third-party retailer or online marketplace, including but not limited to Amazon, Home Depot, Lowe's, or Wayfair, the following issues may be governed by the policies of the original selling platform or retailer:

  • Shipping

  • Order fulfillment

  • Return

  • Refund

  • Exchange

  • Cancellation

  • Delivery-related service issues

This DLESSA Limited Warranty applies only to defects in the product’s materials or workmanship and does not replace the order, return, or refund policy of the original place of purchase.

10. Contact Us

For warranty assistance, please contact us:

DLESSA Customer Support

Email:
info@dlessahome.com

Phone:
+1 (626) 627-8161

Website:
www.dlessahome.com