Terms of service

Terms of Service
OVERVIEW Welcome to DLESSA! The terms "we", "us" and "our" refer to DLESSA. DLESSA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). DLESSA is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - AGREEMENT OF TERMS
By accessing, browsing, registering an account, submitting inquiries and placing orders on the official website of DLESSA, you fully acknowledge, read and accept all contents of these Terms & Conditions. If you disagree with any clause herein, please stop using our website and related services immediately. This agreement constitutes a legally binding contract between you and DLESSA.

SECTION 2 - ACCESS AND ACCOUNT / USER ELIGIBILITY
By agreeing to these Terms of Service, you represent that you have reached the legal age of capacity to enter a contract in your country/region to register an account and place orders. When registering, you shall submit true, accurate and complete personal/enterprise information. You are solely responsible for maintaining the confidentiality of your account password and all operations conducted under your account. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to suspend or permanently close your account if you provide false information, conduct fraudulent transactions, repeatedly submit malicious orders or violate any clauses of these terms.

SECTION 3 - PRODUCT, PRICE & DESCRIPTION DISCLAIMER
We have made every effort to provide an accurate representation of our products and services in our online stores. All product pictures, renderings, sizes, parameters, colors and text descriptions on the website are only for marketing reference. Tiny color deviation, natural texture of glass, stone and wood, and manual measurement errors are not recognized as product defects. Online marked prices, discount activities and quotation drafts are not binding formal offers. We reserve the right to correct pricing errors, adjust product prices, update styles or discontinue products without prior notification. All formal transaction standards shall be subject to the signed sales contract and official written quotation confirmed by both parties. Oral promises from customer service are invalid and shall not be regarded as the basis for rights and obligations.

SECTION 4 - ORDER & PAYMENT RULES
Submitting an order is deemed your purchase offer; the sales contract takes effect only after we confirm receipt of your deposit/full payment. DLESSA reserves the right to accept or decline your order for any reason at its discretion. We have the right to reject or cancel orders caused by stock shortage, pricing error, suspected fraud and abnormal bulk demand. You shall complete payment in accordance with the agreed cycle. All transaction fees, bank charges and cross-border transfer costs shall be borne by you. After full payment, you may not unilaterally cancel mass customized orders. For standard stock orders cancelled before shipment, we have the right to deduct corresponding operation handling fees. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING, CUSTOMS & DELIVERY RISK
All production cycles and delivery times displayed on the website are estimated values and cannot be guaranteed absolutely. All import duties, VAT, customs inspection fees and local clearance expenses generated in your destination country shall be fully borne by you. You shall be responsible for filling in accurate customs declaration information. Once goods are handed over to the logistics carrier, the risk of loss, breakage shall transfer to you. You must inspect goods immediately upon receiving the package; visible damage reported after signature will not be accepted for compensation. We can only provide supporting documents for you to claim against logistics companies, without direct compensation liability. Delays, cargo damage or loss caused by port congestion, customs inspection, labor strikes, extreme weather, raw material shortage and other force majeure shall not be compensated by us. We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

SECTION 6 - CUSTOMIZED PRODUCT SPECIAL TERMS
OEM/ODM customized orders (custom size, color, LOGO, packaging) shall be produced strictly according to the drawing confirmed by you. After drawing confirmation, any modification, return or exchange proposed by you will generate material, production and reprocessing fees, all of which shall be borne by you. Custom goods without quality defects caused by our factory do not support no-reason return or exchange.

SECTION 7 - RETURN, REFUND & RESTOCKING RULES
All return behaviors must obtain prior written RA authorization from customer service; unauthorized returned goods will be rejected by our warehouse and the freight shall be at your own cost. Eligible return range: Uninstalled, intact standard stock products with complete original wooden frame, all accessories and full packaging within 30 calendar days after receipt. All round-trip shipping fees will be deducted from the refund amount. Non-refundable & non-return situations: Installed goods, products with scratches/damage caused by you, missing original packaging/hardware, customized products, clearance Final Sale items, separate small accessories. Factory quality defects / wrong shipment: We provide free replacement or full refund, and bear all logistics costs within 48 hours of damage reporting with photo evidence. Refund processing: After warehouse inspection confirms product integrity, refunds will be returned to the original payment channel within 5-7 working days. Your purchases are subject to return or exchange solely in accordance with this Refund Policy.

SECTION 8 - WARRANTY POLICY
Limited warranty only covers inherent factory production defects of bathtubs, shower doors and bathroom cabinets. Items excluded from warranty: Artificial scratches, glass impact damage, long-term damp corrosion, natural wear of hardware, self-disassembly and modified accessories, damage during transportation. Warranty does not cover labor cost of overseas on-site replacement and installation; we only provide free replacement spare parts for confirmed factory defects.

SECTION 9 - INTELLECTUAL PROPERTY RIGHTS
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by DLESSA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. All texts, product images, CAD drawings, videos, LOGO, page layout and design works on DLESSA website belong to our exclusive intellectual property. Without our written authorization, no individual or enterprise may copy, download, edit, reproduce or use them for commercial purposes. We reserve the right to initiate legal proceedings against all infringement acts. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. DLESSA's names, logos, product and service names, designs, and slogans are trademarks of DLESSA or its affiliates or licensors.

SECTION 10 - PROHIBITED USER BEHAVIORS
You may access and use the Services for lawful purposes only. You are forbidden to: Use the website for fraud, counterfeit transactions, illegal import and export activities; Steal, modify, spread our copyrighted materials without permission; Send malicious spam, insult or threaten our customer service staff; Use crawler tools to grab massive website data for commercial competition; Disclose confidential quotation, contract information obtained through consultation without permission. You may not access or use the Services, directly or indirectly for any unlawful or malicious purpose; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; to transmit false or misleading information; to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; to impersonate or attempt to impersonate any other person or entity; or to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm DLESSA, Shopify or users of the Services, or expose them to liability. In addition, you agree not to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; collect or track the personal information of others; spam, phish, pharm, or pretext the services; use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 11 - LIMITATION OF LIABILITY & INDEMNITY
Under no circumstances shall DLESSA be liable for your indirect losses, including lost profit, engineering liquidated damages, rental expense, labor cost and other consequential losses. The maximum compensation amount for a single order shall not exceed the total payment you made for this order. To the fullest extent provided by law, in no case shall DLESSA, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product. You agree to indemnify, defend and hold harmless DLESSA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your violation of any law or the rights of a third party, or your access to and use of the Services.

SECTION 12 - THIRD-PARTY LINKS
Our website may contain links to third-party payment, logistics and social platforms. We have no control over third-party websites and shall not bear any responsibility for information leakage, fund risks and transaction disputes after you jump to external platforms. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 13 - MODIFICATION OF TERMS
We reserve the right to revise these Terms & Conditions irregularly. The updated version will take effect immediately after being published on the website. Your continuous use of the website means you fully accept the latest clauses. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 14 - GOVERNING LAW & DISPUTE RESOLUTION
All transactions and disputes under these terms shall be governed by the law of UK. Any disputes shall be resolved through friendly negotiation first; if negotiation fails, disputes shall be submitted to the courts of UK for judgment. You and DLESSA consent to the jurisdiction of the courts of UK.

SECTION 15 - CONTACT INFORMATION
For any inquiries about orders, policies and cooperation, please contact our official customer service email. 

SECTION 16 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 17 - RELATIONSHIP WITH SHOPIFY
DLESSA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with DLESSA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and DLESSA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with DLESSA.

SECTION 18 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 19 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 20 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 21 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual Property Rights, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability & Indemnity, Severability, Waiver; Entire Agreement, Assignment, Governing Law & Dispute Resolution, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 22 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. EXCEPT AS EXPRESSLY STATED BY DLESSA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 23 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 24 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 25 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 26 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.